Orders, Ship and Returns Refrigerators, Freezers, and Gas Powered Restaurant Equipment

How long will it take for my restaurant equipment order to arrive? Most commercial refrigerators, freezers, and gas powered equipment ships in one business day and takes 1-2 business days to reach it's destination. 

How will my order arrive? All equipment will ship from our warehouse or the manufacturer via a freight carrier using tailgate delivery. The buyer is responsible for the unloading of the unit from the truck. A liftgate service can be purchased when you place your order. This will safely have the order lowered to the parking lot. Moving of the unit from the parking lot into the facility is the responsibility of the buyer. Small wares will be delivered via USPS or UPS ground unless otherwise specified.

What if my order arrives damaged? Despite how well products are packaged damage and loss can occur. As the purchaser, it is your responsibility to do the following:

  • Verify the shipment matches the freight carrier's documentation
  • Visually inspect the packaging for damage and identify any damage on the freight carriers documentation
  • Uncrate or unpackage the order and complete a full inspection for damage. If the drive refuses to remain on site for a full inspect, note this on the freight carriers documentation.
  • If concealed damage is discovered after the item has been signed for in good condition, We will no longer be liable.

All claims for compensation must be addressed directly with the freight carrier.

  1. You may refuse any shipment with signs of damage.
  2. Your signature on the freight carriers documentation acknowledges that the shipment was received in good condition and absent of damage or shortages.

How much does shipping cost for commercial refrigerators, freezers, and gas powered equipment? We offer Free Freight with liftgate service to ZONED BUSINESS ADDRESSES within the continental United States.

PLEASE NOTE THAT WE DO NOT OFFER FREE FREIGHT TO RURAL ADDRESSES OR FOR ORDERS THAT ARE FINANCED. Please feel free to contact if you should have any questions regarding freight.

Do we sell used equipment? All of our items offered are BRAND NEW and NOT REFURBISHED.

Do you offer installation? At this time we do not offer installation.

Do you sell parts? No, we are not a parts dealer.

Returns - Refrigeration, Sandwich Prep Tables, Pizza Prep Tables, Under-Counter/Worktop Refrigerators and Freezers

On our commercial kitchen equipment, such as refrigerators, freezers, and non-gas powered equipment, we do not offer a return or refund under the following guidelines. Please note that we do not offer exchanges.

  1. If the item arrived in non-functional condition, we would be happy to have a service tech come out and get the unit in proper working order.
  2. If the item arrived in damaged condition, we do accept a return or free replacement.
  3. If the item arrived in good condition but was judged unsatisfactory after use, we do not accept returns or offer refunds.
  4. If the item arrived in usable condition but was damaged after the customer employed the item, we do not offer a refund or return option. The manufacturer's warranty: Two year parts and labor. Five year compressor.

Returns - Gas Powered Deep Fryers, Char-Broilers, Griddles, and Hot Plates

On our commercial kitchen gas equipment, we offer a 30-day return or refund under the following guidelines. Please note that we do not offer exchanges.

  1. If the item arrived in non-functional condition, we would be happy to have a service tech come out and get the unit in proper working order.
  2. If the item arrived in damaged condition, we do accept a return or free replacement.
  3. If the item arrived in good condition but was judged unsatisfactory after use, we do not accept returns or offer refunds.
  4. If the item arrived in usable condition but was damaged after the customer employed the item, we do not offer a refund or return option. The manufacturer's warranty: One year parts and labor.

Returns - Financed Orders, Special Order Items not being sold on our website. We offer NO RETURNS for special order or Financed Orders. I suggest careful planning than going too quickly into a restaurant build out that can't be undone.


Orders, Ship and Returns Cutlery and Small Wares.

Cutlery - Returns & Exchanges
Should you decide that you do not wish to use or keep one of our cutlery products, please contact us within 30 days of your having received the product. We'll provide you with instructions on how to return the unopened container to us, and when your item is received in our warehouse for processing we'll refund the purchase price of the item. Please note, we cannot accept used cutlery or opened containers for refund. Please note that we do not offer exchanges.

Cutlery and Small Wares Shipments and Undelivered Orders
Occasionally, a customer may receive an item from us in error or in the wrong quantity. Please contact us immediately so we can correct the mistake! We care very much about meeting your needs and expectations and will do what is needed to rectify the error.

In the case of a shipment which is dispatched to an undesired, incorrect, or undelivered address because the order was submitted to us with an undesired address, we refund the product's purchase less our shipping charge. Please double check your delivery address for completeness and accuracy at the time you submit your order!

PLEASE NOTE: We currently ship Cutlery and Small Wares via USPS, UPS Fed Ex only. Orders created with non-postal delivery addresses may be returned to us, and our shipments policy does apply.

Cutlery and Small Wares Restocking Fees
On certain returns, it may be necessary to levy a restocking fee to cover the cost of preparing the item for resale. The amount varies by item. 

Arranging for Your Cutlery and Small Wares Return
Please contact us with information concerning your return needs. Please include your order ID. Once we understand your request, we'll provide further instructions, including the address to return the item.

Payment 
We accept all major credit cards (Visa, MasterCard, American Express, Discover) via Stripe.com. We also accept PayPal. 

Sales tax must be collected for all orders shipped in the following states.
  • California Sales Tax 10% on eligible products shipped to California.
  • Florida Sales Tax 6% on eligible products shipped to Florida.
  • Illinois Sales Tax 8.75% on eligible products shipped to Illinois.
  • Massachusetts Sales Tax 6.25% on eligible products shipped to Massachusetts.
  • Washington Sales Tax 10% on eligible products shipped to Washington.

Do you offer financing? Yes, we offer flexible Restaurant Equipment Financing.